Dispute Resolution

Ensuring Trust, Transparency & Fairness in Every Transaction

At VenRS Trading Company, we are committed to delivering a seamless and satisfactory business experience. While we strive for perfection in every transaction, we understand that misunderstandings or disputes may occasionally arise.

Our Dispute Resolution Policy ensures that all concerns are addressed promptly, professionally, and in a fair manner — maintaining strong relationships with our global partners.

1. Initial Communication

In the event of a concern or disagreement, we encourage clients to first reach out directly to our customer support team.

📩 Email: [info@venrstrading.com]
📞 Phone: [+91-XXXXXXXXXX]
🕒 Response Time: Within 48 business hours

We believe most issues can be resolved amicably through open communication and mutual understanding.

2. Review & Investigation

Once a dispute is reported, our team will:

Acknowledge receipt of your complaint
Review all related documentation (invoices, contracts, communications, etc.)
Conduct an internal investigation within 7 working days

Our aim is to resolve the matter quickly, fairly, and transparently.

3. Resolution Options

Based on the nature of the dispute, possible resolutions may include:

Product replacement or refund
Contract adjustments or service corrections
Mutual settlement agreements

Our team will work closely with you to arrive at a mutually acceptable solution that protects the interests of both parties.

4. Escalation & Mediation

If the issue cannot be resolved through initial discussions, it may be escalated to our senior management team or an independent third-party mediator (upon mutual agreement).

5. Legal Recourse (If Required)

In rare cases where mutual resolution isn’t possible, the matter may be referred to legal arbitration. All legal proceedings shall be conducted under the jurisdiction of Hyderabad, Telangana, India, in accordance with Indian trade and commercial laws.

Our Promise

✅ Transparent Process
✅ Timely Responses
✅ Fair Resolution
✅ Respectful Communication

Your Trust Is Our Top Priority

At VenRS Trading Company, we don’t just trade goods — we build lasting business relationships. Our dispute resolution process is a reflection of our commitment to ethical practices and customer satisfaction.